Adore Personalised Gemstone Necklace

To keep your jewelry looking brand new, remember these simple tips:

For thorough cleaning, use a combination of warm water and mild dish detergent - gently scrub with a soft-bristled toothbrush.
Avoid harsh chemicals and abrasives coming in contact with your jewelry: hairspray, bleach, chlorine, toothpaste, etc.; exposure will dull the shine of precious metals over time.
Examine your jewelry regularly for loose prongs and stones. If you feel a stone may be loose, contact our customer care team and refrain from wearing your jewelry until repaired.
Remove jewelry before physical activity and store it carefully.

We gladly accept returns and exchanges for unworn or unused items. Just contact us at customercare@czedjewels.com with your order number within five (5) days of delivery, and ship the item(s) back to us within: 14 days of delivery (must arrive in our studio within 14 days of its delivery).

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

Custom or personalized orders
Full Eternity Bands
Items on Sale
Items purchased during Sales Events

Conditions of Return
All items must be returned in brand new condition; unused and worn.
Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.
The items must be shipped back in their original condition and packaging.

Any questions? Please contact us.